Privacy Policy

1. Introduction

I Love This ("we", "our", "us") is a Johannesburg-based website design agency committed to protecting your privacy. This policy explains how we collect, use, and safeguard the information you provide when you use our website (jouburg.ilovethis.co.za) or engage our services. We operate in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection principles.

2. Information We Collect

We may collect the following personal information:

• Name — provided when you submit a contact form or request a quotation.
• Email address — used to respond to your enquiry or send project updates.
• Phone number — provided at your discretion when contacting us.
• Business details — information about your business and project requirements shared during consultations.
• Usage data — anonymous data about how you interact with our website, collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotations for your website project
• Deliver and manage the services you have contracted
• Communicate relevant updates about your project or our services (with your consent)
• Improve our website and service offerings through analytics
• Comply with legal obligations

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Data Storage

Your information is stored securely and not shared with third parties without your consent. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Client project records may be retained for up to five years for business and legal purposes.

5. Cookies

Our website uses basic cookies to improve your browsing experience and for functionality purposes. We also use Google Analytics to gain insights into how visitors use our site — this data is aggregated and anonymous. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Google's privacy policy is available at policies.google.com/privacy.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the last update. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Address: 18 Hendrina St, Ridgeway, Johannesburg South, 2091
• Email: business@ilovethis.co.za
• Phone: 083 234 1731